Frequently Asked Questions
Everything you need to know about your Pinay Collection experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days domestically, while international shipping can take 10-21 business days depending on the destination.
How do I ensure I choose the right size?
Each product page features a detailed 'Size Guide' specific to that garment. We recommend measuring yourself and comparing it to our charts, as sizing may vary between our contemporary and traditional styles.
What is your return and exchange policy?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that certain intimate apparel or final sale items are non-returnable.
Do you ship internationally?
Yes, Pinay Collection ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through select providers at checkout.
How can I track the status of my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website so you can monitor your package in real-time.