Returns & Exchanges
At Pinay Collection, we want you to love your fashion pieces; however, if you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery. All returned garments must be in their original, unwashed, and unworn condition with tags still attached.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all original labels and tags are intact to qualify for a refund.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects your return, we will process your refund or store credit within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing